Nope, the title of this post is not in reference to the act of abusing consumer but consumers abusing the power they have with a brand or product.
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| You don't need a suit to be a jerk. |
The internet is amazing, I don't care what other people say, and it has given people the opportunity to be heard when they previously could not. Many websites, especially those that sell products to a large number of consumers, allows items to be reviewed for quality so potential customers know what they're getting into.
Now, I know that with any system there is often a chance of abuse, and goofy or ridiculous reviews for products go back many years. But a recent trend has arisen, especially for movies and games, where the reviews are just completely ridiculous. The two best examples are those that have happened in the last couple of months with the games Mass Effect 3 and Diablo 3. Both games had some issues that could have been resolved had they been delayed or tested just a little more. Mass Effect 3 failed to allow players to import the face of the character they have spent countless hours beating the previous games with, and it also had an ending that left some players wanting more. Diablo 3 had, and likely still does, some connectivity issues related to digital rights management that requires a constant internet connection. Beside those flaws, the game's designs and gameplay were outstanding.
Apparently, having 95 percent of a game be outstanding is no longer enough. Reviews given by customers online score both games at a four out of possible ten points, far below a failing grade. It's understandable to knock a few points of for features that are lacking, but to mark the game a zero while still maintaining it was a fun experience is completely illogical. Potential players seeing these scores are likely to balk at the idea of purchasing a product that is seemingly hated, and this does not help fix the problem. I may not have the solution to the problem, but a method needs to be established for setting up a firm dialogue between developers and gamers.
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| Not actually the devil. |